Common Issues – Troubleshooting

How do I troubleshoot common issues?

If you encounter common issues on the recording platform, try the following steps:

  1. Refresh the web page.
  2. Clear your browser cache and cookies.
  3. Restart your computer or mobile device.
  4. Check your internet connection.
  5. Update your web browser to the latest version.
  6. Disable any browser extensions that might interfere.
  7. Search our Knowledge Base for your specific issue.
  8. Contact Support for further assistance.