Video Upload Failure

My video won’t upload in the self-record session. What should I do?

If you’re experiencing issues uploading your video in a self-record session on the recording platform, you can try the following steps:

  1. Check your Internet connection: Make sure you have a stable and reliable internet connection. A slow or intermittent connection can cause difficulties in uploading videos.
  2. Clear your browser cache: Clearing your browser’s cache can help resolve any temporary issues that might be affecting the video upload process. Go to your browser’s settings or preferences and clear the cache. It is possible that clearing the cache might delete the recording that failed to upload.
    • Google Chrome
      • The fastest method for clearing your cache in Google Chrome is to use this link: chrome://settings/clearBrowserData
      • If you prefer to manage it more manually, start by clicking the 3 vertical dots in the top right corner, then click Settings.
      • Scroll down to “Privacy and Security” and click Clear Browsing History.
      • Then select Advanced. Then select All Time from the drop down.
      • Check “Cached images and files” and click Clear Data.
    • Firefox
      • Click the menu button (3 horizontal lines) in the top right and select Preferences.
      • Press the Privacy & Security on the menu on the left.
      • Then click Clear Data under the Cookies and Site Data menu.
      • Check off the Cached Web Content and then click Clear.
    • Edge
      • Click the 3 dots and select Settings.
      • Select Cookies and site permissions.
      • Select clear browsing data now.
      • Then select All Time from the drop down. Check “Cached images and files” and click Clear Data.
  3. Restart your device: Sometimes, restarting your computer or smartphone can resolve temporary glitches or conflicts that may be hindering the upload process.
  4. Try a different web browser: If you’re using recording platform on a web browser, switch to a different browser and attempt the upload again. Sometimes, browser-specific issues can affect the upload process. See Compatible Browser Options.
  5. Contact Support: If none of the above steps resolve the issue, reach out to the customer support for further assistance. They can provide specific troubleshooting steps or guidance to help you successfully upload your video. Remember to provide any relevant error messages or details about the issue when contacting support, as it can aid them in diagnosing and resolving the problem more effectively.