Video
Cannot find my webcam
Last Updated: May 24, 2023Check Physical Connections: If it’s an external webcam, ensure it’s properly connected to your computer through the USB port. Try unplugging it and plugging it back in. Remember, these steps can vary slightly based on the operating system and the version that you’re using. If you provide me with your specific operating system, I can...
Troubleshooting Firewall Blocks for Online Recording
Last Updated: May 24, 2023Understanding WebRTC and Its Impact on Online Recording Platforms *** This is a highly technical solution that should only be addressed by your IT team *** Introduction to WebRTC WebRTC, or Web Real-Time Communication, is an open-source initiative that provides web browsers and mobile applications with straightforward APIs for real-time communication (RTC) via direct peer-to-peer...
Using a mobile device
Last Updated: May 24, 2023Can I use my mobile device for recording? If yes, what are the requirements? Yes, the recording platform can be used on mobile devices. To use it, you need a compatible smartphone or tablet running either iOS or Android. Make sure to download the OpenReel app from the respective app store.
Internet connection specs
Last Updated: May 24, 2023What kind of internet connection do I need for the best experience? A stable and reliable internet connection is crucial for the best experience. A broadband connection with a minimum speed of 5 Mbps for both upload and download is recommended. Wired connections (Ethernet) generally provide a more stable connection than Wi-Fi.
Optimizing Your Internet Connection
Last Updated: May 25, 2023What are the best practices for optimizing my Internet connection for use with the recording platform? To optimize your Internet connection for use with the recording platform, consider the following best practices:
Can I use a hub when recording?
Last Updated: May 25, 2023How will a hub affect using the video recording platform? A “hub” refers to a hardware device that enables multiple devices or connections to connect to a computer, usually with USB connections and cables. If possible, it is best for you to avoid using a hub when recording with the video recording platform, and plug...
Multiple monitors or screens
Last Updated: May 25, 2023What if I have more than one monitor or screen connected to my computer? It is best to avoid having more than one monitor connected to the computer when using the video recording platform. Multiple monitors may affect recording quality and synchronization between video and audio when recording.
Improving Lighting for Remote Recording
Last Updated: May 25, 2023My picture is too dark or too light, how can I improve the lighting? Proper lighting is essential for good video quality. Make sure you are in a well-lit environment or consider using additional lighting sources such as lamps or studio lights to improve the brightness of your video. Improving lighting for video recording is...
Improving Video Resolution
Last Updated: May 25, 2023My video looks blurry or fuzzy, or doesn’t look clear enough. How do I adjust the resolution of my video for the recording platform? For Mac Users: To adjust the resolution of your video on the recording platform as a Mac user, follow these steps: For PC Users: To adjust the resolution of your video...
I can’t see myself
Last Updated: May 25, 2023I can’t see myself during my recording session. What should I do or how can I solve this? If you can’t see yourself during a recording session, there could be various causes, including issues with your webcam, incorrect settings, or browser limitations. Here are some possible solutions: For PC users: For Mac users:
Camera on/off during recording session
Last Updated: May 25, 2023Can I turn my camera on/off during a recording session? How? Yes, you can turn your camera on/off during a recording session. Here’s how to do it:
Video Upload Failure
Last Updated: May 25, 2023My video won’t upload in the self-record session. What should I do? If you’re experiencing issues uploading your video in a self-record session on the recording platform, you can try the following steps:
Audio Input Selection
Last Updated: May 25, 2023How do I change my audio input selection on the recording website? Open the settings section within the recording platform and look for the audio options. From there, you can select your desired input and output devices, such as microphones and speakers, for better audio quality.
No Sound From Microphone
Last Updated: May 25, 2023I can’t hear myself when playing back my video during my recording session. What should I do or how can I solve this? First, check to be sure you have selected the proper microphone in the audio settings within the recording platform. Selecting Audio Device If you have selected the correct microphone, check if your...
Permissions & Camera Access
Last Updated: May 25, 2023PC vs. Mac PCKeep in mind that camera and mic access needs to be permitted to allow self-recording with the recording platform. Additionally, on PC, only one app can access the camera at a time. If another application is using your camera, often you will be unable to find or access your camera within the...
How to Start a Producer-Led Session
Last Updated: May 25, 2023How do I log on and get started with producer-led sessions? To log on and get started with producer-led sessions on the recording platform, here’s what you need to do: Before you enter the session, please remember to:
Firewall Interference
Last Updated: May 25, 2023How can I make sure a network or corporate firewall doesn’t create a problem for using the recording platform? Firewalls, particularly those implemented by networks or corporate environments, can sometimes restrict or block certain applications or services, including the recording platform. To ensure that a network or corporate firewall doesn’t interfere with your use of...
Recording While on a Public Network
Last Updated: May 25, 2023Can I use the recording platform on a public network? Yes, it is possible to use the recording platform using Internet provided from a public network. It is designed to work with various network configurations, including public networks such as coffee shops, libraries, or airports. Because of the potential for increased security, reliability, and available...
Security and Privacy: Using OpenReel
Last Updated: May 25, 2023How secure is the recording platform? What measures are in place to protect my privacy? OpenReel takes privacy and security seriously. While specific security measures may vary depending on the implementation, OpenReel generally employs the following measures to protect your privacy: It’s important to review OpenReel’s privacy policy and terms of service to understand the...
Common Issues – Troubleshooting
Last Updated: May 25, 2023How do I troubleshoot common issues? If you encounter common issues on the recording platform, try the following steps:
Rejoining After Disconnection
Last Updated: May 25, 2023What should I do if my recording session gets disconnected? If you are disconnected, try simply refreshing the web page and rejoining the session. For good measure:
Switching Cameras on Mobile Device
Last Updated: May 25, 2023Can I switch between front and back camera on my mobile device while using the recording platform? Yes, you can switch between the front and back camera on your mobile device while using the recording platform. The exact method may vary slightly depending on your device and operating system, but here’s a general guide: If...
Recording Time Limit
Last Updated: May 25, 2023What is the maximum recording time for a session on the recording platform? You will likely have been informed of the maximum allowed length by whomever invited you to the recording session. The maximum recording time for a session on the recording platform may vary depending on the specific plan or configuration set by the...
Video Won’t Upload
Last Updated: May 25, 2023There is an alert or pop-up on the screen that says there are files to view or download. What should I do? If you see an alert on the screen indicating that there are files to view or download while using recording platform, this may be important. You can follow these steps: Remember to exercise...
OpenReel
Last Updated: May 25, 2023What is OpenReel? OpenReel is the recording platform service used for recording your videos. Any producers who work with you are not affiliated with Open Reel. If you have any problems with your connection, recording process or experience, or require any other related support, we suggest that you please do not contact OpenReel directly. Instead,...
Assure Compliance
Last Updated: April 3, 2025It’s important that everything stays within compliance Prepare the script Review the script in advance, assuring that any necessary customization has been made prior to the recording session. Stick to the script Use only the teleprompter provided in the recording platform for your script during the recording session. Do not change the compliance-approved text except...
Prepare Technology & Your Environment
Last Updated: April 3, 2025Best practices to be sure your computer and tech are ready for recording Use the right Internet Browser Use Google Chrome as your Internet browser, or alternately use Microsoft Edge. Close other apps and browser windows Close all non-critical computer applications and Internet browser windows/tabs so the computer can dedicate processing power and bandwidth to...
Recording Preperation
Last Updated: April 3, 2025How prepare to assure the best and more effective recording experience Be familiar with the script Read through the script aloud at least twice prior to the recording session to become familiar with it, and to get used to the words. Be ready and relaxed Allow at least a 15 minute time window prior to...
Minimum Equipment Requirements for a Desktop Video Recording Session
Last Updated: April 3, 2025This document provides a list of recommended equipment specifications for business professionals to ensure high-quality video and audio capture during video recordings at their desks. 1. Webcam: Minimum Specifications: Full HD 1080p video capture (up to 1920 x 1080 pixels), Autofocus, USB connectivity. Preferred Choice: Logitech C920x HD Pro Webcam Compatibility: Widely regarded for...
System Requirements
Last Updated: April 3, 2025docs Are there any system requirements to use the recording platform? The recording platform can be used on both Mac and PC computers. The specific system requirements may vary, but generally, you need an up-to-date operating system, a compatible web browser, and a stable internet connection.
Self-Recording with the Teleprompter in OpenReel
Last Updated: April 3, 2025This article will assist you in operating the teleprompter in the OpenReel Self-Record feature. How to load individual scripts Your producer may have pre-loaded several scripts in one long document for you to use. However, you may only want to read one of them. Here is how you do that. When using the teleprompter...
Recording Retakes
Last Updated: May 26, 2023What if I don’t like my recording, and want to try again? If you are unhappy with your recording for any reason:
Completing a Self-Record
Last Updated: May 26, 2023What do I do when I’m done recording in a self-record session? When you have finished recording in self-record mode on the recording platform, follow these steps: Remember to follow any specific guidelines or instructions provided by the recording platform during the recording process and adhere to any legal or privacy considerations when sharing or...
Hearing Producer or Host Audio
Last Updated: May 25, 2023I can’t hear the producer during my recording session. What should I do or how can I solve this? For Mac Users: For PC Users: If the above steps do not sole this issue, your producer should be able to assist. Alternatively, please contact Support for additional assistance.
Voice Echo Correction
Last Updated: May 25, 2023I’m hearing an echo of my own voice on the recording platform. How can I fix this? Hearing an echo usually indicates that your microphone is picking up the sound from your speakers. To fix this:
Video or Audio Sync
Last Updated: May 25, 2023I’m having issues with audio and video sync. How can I resolve this? Audio and video sync issues (when either your video and audio seems to have a delay) can be caused by various factors, including internet connection instability. Here are some possible solutions:
Starting and Stopping Recording
Last Updated: May 25, 2023How do I log on and get started with remote-record? And, how do I stop recording? To log on and get started with remote-record on the recording platform, follow these steps:
Web Browser Compatibility
Last Updated: May 25, 2023How can I be sure my web browser is compatible and ready to record? The following information will ensure a smooth recording experience. It is highly recommended that you use the latest version of Google Chrome only. On mobile devices, you may use Safari or Mozilla Firefox. The recording platform is also supported on Microsoft...
The browser was closed before the session ended
Last Updated: May 24, 2023I accidentally closed the browser window and left the session. What do I do? If you accidentally closed the browser window and left the session while using the recording platform, here’s what you can do to rejoin: It’s important to note that depending on the specific circumstances and the session’s configuration, you may not be...
Starting and Stopping Self Record
Last Updated: May 26, 2023How do I log on and get started with remote record? How do I stop recording? To log on and get started with remote record on the recording platform, follow these steps:
How can I improve the quality of my webcam?
Last Updated: May 23, 2023Improving Video Quality with Your Webcam 1. Lighting: Good lighting is essential for high-quality video. Ensure you are in a well-lit room and the light source is facing you, not behind you. Avoid backlighting as it can cause shadows on your face. Natural light is often the best, but if that’s not possible, use warm,...